Privacy Policy

Shape Digital is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. 

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1. Information We Collect

​We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, etc.

• Technical Data: IP address, browser type, version, time zone setting, browser plug-in types, and versions, operating system, and platform.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

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2. How We Use Your Information

​We use the information we collect in the following ways:

• To Provide and Improve Our Services: We use the data to manage our website and provide you with the services you request.

• To Personalize Your Experience: Tailoring the content and information that we may send or display to you, offering location customization, and personalized help and instructions.

• To Communicate With You: Sending you information, promotional messages, or updates that may be of interest to you.

• For Legal Compliance: Ensuring compliance with applicable laws and regulations.

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3. Sharing Your Information

​We may share your information with:

• Service Providers: We may share your data with third-party service providers that assist us in operating our website, conducting our business, or servicing you.

• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities.

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4. Data Security

​We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no method of transmission over the Internet is 100% secure.

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5. Your Data Protection Rights

​​Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data. Subject to commercial and industrial secrets, the data subject or their legal representative may request them at any time, based on the General Data Protection Law. Shape Digital provides access to users' personal data to ensure secure and proper access, ensuring its timely acquisition (subject to commercial and industrial secrets, based on information security and data protection regulations), upon request to:

​(i) confirm the existence of processing; (ii) access the data; (iii) correct the data (incomplete, inaccurate, or outdated); (iv) anonymize, block, or delete unnecessary, excessive, or non-compliant data; (v) carry out data portability to another service or product provider, when possible; (vi) inform about the possibility of not providing consent and the consequences of refusal; (vii) delete personal data processed with your consent, except when there is another legal basis for processing; (viii) revoke consent, ratifying the treatments carried out under the previously given consent; (ix) inform public and private entities with which Shape Digital has shared data. 

• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete, upon proof. 

• Right to Erasure: You have the right to request that we erase your personal data under certain conditions.

• Right to Restrict Processing: YYou have the right to request that we restrict the processing of your personal data under certain conditions.

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6. Requests

Shape reserves the right to deny requests that: 

• Do not adequately fill out the request fields; 

• Do not reasonably allow, at its discretion, to confirm the identity of the requester; 

• Are generic; 

• Are similar or duplicate requests within a period of 30 (thirty) consecutive days.
   

To make your request, send a message to DPO@shapedigital.com, with the subject "LGPD Protocol," and we will respond within six business days.

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7. Data Protection Officer (DPO)

The Data Protection Officer, in accordance with Law 13.709/2018 (General Data Protection Law – LGPD), is the Legal Counsel, Tatiana Buck Miedzinski, whose contact is the e-mail DPO@shapedigital.com.

 

Questions, suggestions, and complaints can be sent to the e-mail DPO@shapedigital.com.